Collections Analyst

Role Overview

• Engage in all aspects of the collection process for assigned customer base.
• Investigate customer past due balances, assess customer payment capabilities, build relationships, correspond and interact with appropriate customer contacts to collect payments, and coordinate and serve as lead with other groups as needed when corrections are warranted (billing, tax, etc.).
• Cultivate and develop strong collaborative relationships with internal groups including Credit, Marketing, Customer Service, Cash Application, etc.
• Review, maintain and update customer contact information to ensure customer invoices are delivered correctly and timely, as well as identify and correct gaps in customer invoicing delays.
• Review and assist with collection processes and methods that will lead to an overall improvement in the Company Days Sales Outstanding (DSO); identify root cause issues, suggest and implement process improvement opportunities, etc.
• Analyze, prepare and distribute weekly collection reports with appropriate account updates to sales and credit teams; reflect customer past due amounts, suggest next steps, etc.
• Identify and escalate customer past due account balances to the assigned credit analyst or credit manager as needed.
• Analyze and provide customer account statements, proof of delivery documents, draft notices, or any other forms of documents required by the customer to issue payment.
• Analyze customer payment habits and encourage different/faster payment methods (electronic vs. check, etc.).
• Research and provide guidance on any customer bounced drafts and coordinate with the respective Credit and Cash Application teams.
• Prepare and provide upper management with any finance reporting and analysis as needed.
• Investigate and resolve reconciliation discrepancies for customer accounts.
• Participate in any special projects as required. Special assignments or tasks assigned to the employee by their superior, as determined from time to time in their sole and complete discretion.

Requirements

• A minimum of 2 years of job-related experience required.
• Collections experience is preferred.
• The ability to effectively communicate with others, both verbal and written communication skills, good reading and writing skills, negotiation, analytical, problem solving and organizational skills; strong interpersonal skills with a customer focus; proficient with spreadsheet, word processing, electronic mail and database applications; knowledge of Fair Debt and Collection laws; ability to identify discrepancies and determine alternative course of action.
• A minimum of a High School Diploma.
• A Bachelor’s degree in Business, Finance, Accounting, or a related field is preferred.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Paid Time-Off
• 401(k) Retirement Plan with match
• Educational Reimbursement
• Parental Bonding Time
• Employee Discounts