About this role

Own the opportunity to build, integrate, and enhance modern Contact Center and Service Desk platforms
Design, configure, and customize applications supporting Contact Center and Service Desk operations
Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures
Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect)
Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles
Collaborate with stakeholders, product owners, and cross-functional teams

3+ years of software development or platform engineering experience in cloud or enterprise environments
Proficiency in JavaScript, Python and/or Java
Experience developing and working with RESTful APIs
Familiarity with Agile/Scrum methodologies, SDLC, and DevOps practices
Experience with version control systems (Git)
Must be US Citizen
Technical Training, Certification(s) or Degree

Software Developer

Key skills