Senior Business Process Analyst

Role Overview

• Analyzes and measures the effectiveness of existing business processes
• Develops sustainable, repeatable, and quantifiable business process improvements to meet business growth, quality and scalability goals
• Engages with other departments to better understand business requirements and collaborate on solutions
• Researches best business practices within and outside the department to establish benchmark data
• Assesses current processes and identifies defects, root causes, gaps and areas of improvement
• Recommends innovative changes to develop and enhance processes and best practices
• Interprets customer needs, translates concepts into recommendations, and quantifies results and trends
• Researches, analyzes, and reports fluctuations in financial and business results to identify trends and research variances
• Makes recommendations to improve company performance, KPIs, cost control, and resolve issues
• Prepares detailed and accurate written reports with sound, actionable business insight for presentation to leadership
• Develops alternative views and future business needs to assist management in making business changes to stay ahead of the competition
• Applies advanced quantitative, qualitative, and analytical skills

Requirements

• Bachelor’s Degree in Business Administration or related field or equivalent experience
• 6+ years of process improvement or process reengineering experience
• Six Sigma Black or Master Black Belt certification required
• Experience in data gathering, research and analytics, problem identification, and presenting solution recommendations
• Experience with financial and risk analysis, making recommendations and preparing business cases including cost benefit analysis
• In-depth knowledge of project planning techniques and methodologies
• Experience with business process analytics using Excel, flowcharting, activity diagrams and workflow models
• Advanced ability to use process improvement methodologies including Six Sigma, Lean, and other tools and techniques, including statistics and data analysis as well as change leadership methodologies
• Ability to document, propose, negotiate and present approaches and solutions
• Strong analytical skills with a strong working knowledge of the business to effectively translate business needs to process, IT or other solutions
• Ability to visualize and create plans for future business outcomes and changes
• Demonstrated experience using tracking, reporting and process mapping tools
• Strong conflict management skills, effective influence, change management, and coaching skills
• Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization
• Must be able to travel up to 10% of the time, both domestic and international

Benefits

• Eligible bonuses
• Commissions