Provides executive leadership and oversight to DT DMS and DMS+ P&L and Dealer Solutions shared functional role for OEM intake and integration process
Develops and executes business strategy for DMS+, including operationalizing pilot plans, scalability and migration strategies, and GTM approach
Develops and executes on business vision and strategy, operational plans, holding day-to-day accountability for delivering revenue budget, as well as operational effectiveness and alignment with the broader solution’s strategic objectives
Cultivates the relationships and is a key partner for all Dealer Solutions OEM programs
Develops and leads cross collaboration strategies with all CAI matrix partners, fostering a high-performance culture and creating opportunities to build the customer base and drive product revenue
Manages key client relationships, resolves service delivery challenges, ensures the consistent delivery of the desired client experience, and connects customers with other areas of the organization to bridge cross-service/product issues
Works closely with the other operations and service leaders to embed a continuous improvement mindset in aligning products, services, and capabilities toward desired outcomes
Maintains a close understanding of evolving customer trends and needs, and develops plans and aligns resources and capabilities to meet and anticipate customer needs in the long term
Develops recommendations for changes to capability requirements and capital investments, and utilizes deep market expertise to support business case development
Works with functional partners (Product & Tech, Marketing, Client Operations, Sales, Finance, People Solutions) to execute on priorities, objectives and strategies that support the solution strategy
Requirements
BA/BS degree with 14+ years of relevant experience, in businesses based on technology, software, digital marketing/media, and/or internet for the automotive or related industry OR equivalent combination of education and experience (MS + 12 years of experience or P.D. + 9 years of experience or 18 years of experience with no degree)
7+ years of experience in a leadership role
Demonstrated experience in increasingly senior management roles
Experience building and growing teams of professionals in a diverse set of roles
Knowledge of Automotive industry trends, customer behaviors, and enabling technological capabilities
Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave