Serve as the technical lead and subject matter expert for the ServiceNow platform
Own the overall ServiceNow platform architecture, establishing standards, best practices, and governance
Identify system deficiencies, recommend solutions, and drive platform optimization initiatives
Design, configure, and customize ServiceNow applications
Build and maintain integrations with external systems
Create and maintain ServiceNow Service Portal pages
Manage the promotion of code and configuration changes across development, test, and production environments
Ensure the integrity, accuracy, and usability of the ServiceNow platform
Stay current on ITSM platform capabilities and emerging technologies
Other tasks related to ITSM as deemed necessary by management

5
10+ years of progressive experience implementing, administering, engineering, and developing enterprise-scale ITSM platforms
3–5+ years in a lead, senior, or principal technical role with responsibility for platform architecture
Demonstrated ability to own and architect ITSM platforms end-to-end including configuration, workflow automation
Proven experience defining and executing enterprise integration strategies
Proficiency with scripting or development languages used for ITSM automation (e.g., JavaScript, GlideScript, Python, PowerShell)
Deep understanding of ITIL, service management governance, CMDB/asset data structures
Hands-on experience leading platform upgrade cycles
Demonstrated leadership ability
Strong systems-thinking mindset
Excellent communication skills
Experience applying AI, automation, analytics, or predictive capabilities within ITSM platforms.

Lead ITSM Application Administrator

Key skills