Manager II – Process Excellence

Role Overview

• Oversees department to meet or exceed departmental goals and staying within budget
• Develops performance-based metrics to facilitate measurement of staff productivity
• Develops and document process flows and policies for the department
• Ensures processes are in line with contracts and the strategic vision of the organization
• Determines root causes of contractual deficiencies
• Performs quality assurance functions to ensure monitoring controls are in place and valid
• Initiates action plans to resolve issues
• Serves as primary department liaison for activities in state, federal and organizational audits
• Reviews and responds to contract proposals
• Performs project management functions in achieving the timely completion of deliverables

Requirements

• Requires BS/BA in Information Systems, Health Care Management, Business
• a minimum of 7 years of healthcare experience in a healthcare insurance company
• a minimum of 3 years of leadership/management experience
• Six Sigma and program management experience preferred

Benefits

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution
• paid holidays
• Paid Time Off
• medical
• dental
• vision
• short and long term disability benefits