Associate Commercial Excellence Analyst

Role Overview

• Provide administrative assistance to the Diamond Customer Management Team and Diamond ELT and DLT members located at Louisiana Operations. (e.g. calendar, admin, and travel support).
• Participate as an active team member, working both independently and in cooperation with other team members to complete projects and assignments in a timely manner.
• Work independently to produce quality results.
• Assist with planning of team meetings (e.g. including teleconferencing, and videoconferencing involving on-site and off-site events. Also assist with agenda preparation, meeting minutes, and conference room set-up).
• Facilitate bi-weekly Customer Management team meeting.
• Serve as Document Management Specialist for Customer Management Team – own the Customer Management Team SharePoint.
• Serve as ODMS focal point for team (MOC, document management, etc).
• Request purchase orders; manage supplies, FedEx shipping, work orders, file share management, and time exception reporting.
• Calendar management for one or more individuals.
• Presentation creation and modification via PowerPoint and Excel.
• Maintain team calendars (holiday, vacation, etc.).
• Conference room scheduling.
• Process expense reports in a timely manner.
• Perform general administrative tasks including mail, records and file maintenance, travel coordination, procurement of office supplies.
• Prepare routine reports utilizing various software packages.
• This person will have access to sensitive and confidential information and must be able to keep such information confidential.
• Work is primarily identified and managed independently, taking initiative and responsibility for most administrative needs and opportunities.
• Creating, updating and modifying Purchase requisitions.
• Creating, updating and modifying customer codes.
• Creating, updating, and modifying supplier codes.
• CRM tool management
• support opportunity entry and updates.
• Managing Monthly Outage Notification Processes as required per agreements.
• Managing Monthly Capital Invoice Requests for Tenants as required per agreements.
• Managing documents for tenants on I park sites (contacts, service guidelines, demarcation catalogs, etc).
• Creating and managing Distribution lists for Customer Management Team and Tenants.
• Execute, maintain and implement applicable operating discipline for websites and SharePoints.
• Collecting, inventorying, organizing and managing content stored in SharePoint according to security, organization, presentation and work process requirements.
• Conducting annual Records Management audit to assure that out-of-service content is archived or deleted.
• Ensuring that intellectual property of highly sensitive and confidential information is not jeopardized, while still providing accessibility to those requiring the information through strict guidelines and permissions evaluations.
• Act as the back-up administrator for the Diamond websites and associated file shares in accordance with Dow standard intranet requirements.

Requirements

• A minimum of a High School Diploma or GED/equivalent
• 4 or more years of relevant experience.
• A minimum requirement for this U.S. based position is the ability to work legally in the United States.
• No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
• Experience with Concur Travel.
• Experience with File Share Management.
• Experience with Info-mapping and Management of Change Tool.
• SharePoint Administration & Content Management
• Deep experience creating, maintaining, structuring, and securing SharePoint sites and repositories (internal/external), including metadata, permissions, audits, and lifecycle management.
• Information Security & Confidential Data Handling
• Strong understanding of information security best practices, proprietary classification guidelines, access controls, and safeguarding sensitive and intellectual property–related information.
• Document & Records Management -Expertise in document control, records retention, compliance audits, archiving/deletion processes, and operating discipline for content repositories.
• Administrative & Executive Support
• High-level administrative capability supporting leadership teams: calendar management, travel, expenses, meeting logistics, agendas, minutes, and general office operations.
• Operating Discipline & Process Governance (ODMS)
• Ability to execute, maintain, and improve operating discipline management systems, policies, procedures, and standardized work processes across teams and platforms.
• CRM & Business Systems Administration
• Hands-on experience managing CRM tools, customer/supplier codes, purchase requisitions, outage notifications, capital invoice requests, and related business system data accuracy.
• Cross-Functional Coordination & Communication
• Strong collaboration skills to work with customer management teams, leadership, IT, security, and external tenants—facilitating meetings and serving as a central coordination point.
• Technical Productivity & Reporting Tools
• Advanced proficiency with PowerPoint, Excel, SharePoint, and other reporting tools to create presentations, routine reports, and structured team documentation.

Benefits

• We invest in you.
• Vibrant network of Employee Resource Groups (ERGs) designed to foster inclusion and belonging.
• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
• Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Transportation allowance (availability varies depending on location).
• Meal subsidiaries/vouchers (availability varies depending on location).
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location).