serve as the primary advocate and strategic point of contact for both external community providers and internal SCPCG clinics.
lead implementations of the electronic health record (EHR) system for each affiliated clinic and ensure seamless adoption of Epic's EHR.
oversee the end-to-end lifecycle of requests—ensuring rigorous adherence to change control while proactively driving issues to resolution.
cultivate deep partnerships to ensure customers achieve maximum value and optimal outcomes through the Community Connect Offering.
provide financial and operational support for projects and ongoing delivery, including planning, tracking, and reporting on project spend.

Bachelor’s Degree or equivalent combination of education and experience that demonstrates technical competence.
Seven (7) years experience in a lead role overseeing program/project management.
Five (5) years experience working with multiple stakeholders, in information technology and operations.
Current or past certification/proficiency in Epic (e.g., EpicCare Ambulatory, Cadence, Resolute PB modules) preferred or equivalent experience.
Background in pediatric healthcare, primary care, or community health initiatives.
Formal project management certification (e.g., PMP) or experience with methodologies like Agile OR Equivalent Experience/Education that demonstrates competency.

Senior Customer Success Manager

Key skills