Serve as the primary point of contact between our company and our valued customers
Respond promptly and professionally to customer inquiries via phone, email, and other communication channels
Assist customers with product information, order placement, order status updates, and issue resolution
Coordinate with internal departments such as production, quality control, and logistics to ensure accurate and timely order fulfillment
Document all customer interactions and transactions accurately in the customer relationship management (CRM) system
Identify and escalate complex issues to the appropriate teams while following up to ensure resolution
Provide feedback to management regarding recurring customer concerns and potential product improvements
Maintain up-to-date knowledge of company products, services, and policies to provide accurate information
Support the implementation of customer service policies and procedures to enhance service quality

High school diploma or equivalent
Proven experience in a customer service role within a manufacturing or industrial environment
Basic computer proficiency, including experience with CRM software and Microsoft Office applications
Strong verbal and written communication skills
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
Associate degree or higher in business, communications, or a related field (preferred)
Experience with manufacturing processes and terminology (preferred)
Familiarity with ERP systems used in manufacturing settings (preferred)
Customer service certification or training (preferred)

Customer Service, Multiple Account Representative

Key skills