Under remote supervision, responsible for providing customer service solutions related to installation and validation of new ASP systems.
Manage all responsibilities of primary territory, including compliance and documentation requirements.
Performs the installation, operation, planned maintenance, repair, and modification of ASP systems.
Performs preventive maintenance and documents performance and maintenance records on equipment.
Work with leadership and customers and scheduling personnel to schedule all aspects of technical/service work required.
Provides support and responds to customers related to critical service.
Determines cause(s), troubleshoots, and performs corrective action as required.
Completes all assigned training and documentation requirements within assigned due dates.

High School or Equivalent
Associate’s Degree
Bachelor’s Degree
Master’s Degree
PhD Degree
Minimum of 3 years of related work experience with Associate Degree.
Minimum of 5 years of experience in customer support/customer relations/technical support.
Minimum of 2 years customer service experience.
Minimum of 3 years of experience in a Field Service environment preferably in the electronics or medical device industry.
Demonstrate excellence in providing customer service.
Highly motivated to achieve top level customer satisfaction in all accounts.
Ability to perform successfully in a matrix/team environment utilizing excellent verbal and written communication, time management and teamwork skills.
Experience using office based and customized computer programs/applications for territory management and administrative activities.
Basic knowledge of office-based computer programs such as Word, Excel and Access, and their application in administrative activities.

Field Service Engineer

Key skills