Portfolio Maintenance Manager

Role Overview

• Oversee maintenance supervisors, including hiring, scheduling, and assigning work.
• Review employee performance and recommend salary increases, promotions, transfers, and any necessary disciplinary actions, including demotions and terminations.
• Oversee individual properties as assigned to them, including the maintenance staff at those properties.
• Conduct regular reviews of property maintenance performance, identifying trends, gaps, and opportunities for improvement for 100% of the portfolio.
• Ensure quality control of unit turns, including thorough inspections and verification of punch list completion.
• Monitor the timely and effective resolution of tenant work orders across TNDC Property Portfolio.
• Evaluate Maintenance Supervisor and/or Maintenance Lead’s performance, verify accurate tracking and completion, and provide guidance to address delays or recurring maintenance issues.
• Oversee maintenance projects at the site level, ensuring they are completed on time and within budget.
• Manage non-insurance-related repair projects, coordinating with vendors and internal such as Risk Management, Asset Management, and others in the Operations department.
• Track and resolve Notices of Violation (NOVs) and ensure compliance with local codes and regulations.
• Coordinate and support annual inspections, including preparation, execution, and follow-up.
• Lead emergency response efforts for unit-level emergencies, ensuring safety and swift resolution.
• Meet weekly with Maintenance Supervisors and Leads for “Maintenance Mondays” to review maintenance metrics, provide direction, and offer support to drive solutions and maintain performance at or above industry standards.
• Work closely with Associate Directors of Property Operations (ADPOs) to ensure maintenance initiatives and directives are being implemented effectively across their respective portfolios.
• Provide guidance and support to on-site maintenance teams, promoting consistency and best practices across the portfolio.
• Collaborate with the Director of Operations to develop and implement maintenance strategies and standards, then partner with the ADPOs and Property Supervisors for implementation.
• Other duties as requested.

Requirements

• Bachelor's degree in a related field preferred
• Minimum 5 years of property maintenance experience
• Experience in a supervisory role is required
• Certifications in property management are a plus
• Strong understanding of maintenance operations
• Proven track record of managing multiple properties
• Excellent problem-solving skills
• Ability to work flexible hours, including evenings and weekends

Tech Stack

• Swift

Benefits

• Pay Scale: $95,908
• $106,545 a year