Be the voice of Nest for our partner practices. You'll respond to inbound requests via email, phone, and chat with empathy, urgency, and clarity; troubleshoot issues with billing, plan setup, client communications, and platform usage; and maintain accurate records in our support system.
Help build the resources that scale us. You'll create and update self-serve content — help center articles, training videos, and internal documentation — that makes our support smarter and faster over time.
Your observations from the front lines are valuable. You'll escalate bugs and pain points to Product and Hospital Success, identify recurring practice needs, and participate in cross-functional syncs to advocate for the customer.

2-5 years in a SaaS customer support role
Excellent verbal and written communication — clear, friendly, and confident
Highly organized and responsive; comfortable managing multiple cases at once
Familiar with support tools like Zendesk, Intercom, Loom, or Notion
Genuinely enthusiastic about helping people succeed — and about growing yourself in the process
Startup experience or startup curiosity — you're looking to work in a fast-paced, challenging environment where you will grow your career.

5X growth trajectory — you'll grow with the company, not just alongside it
Real visibility — associates at Nest are heard, not siloed
Career development from day one — we invest in people who invest in the work
Mission that matters — more pets getting the care they need because of what you do every day
Teammates who show up — kind, motivated, and genuinely collaborative

Client Support Associate

Key skills