Providing customer service solutions related to installation and validation of new ASP systems
Planned and corrective maintenance of installed ASP systems
Managing all responsibilities of primary territory, including compliance and documentation requirements
Performing preventive maintenance and documenting performance and maintenance records on equipment
Scheduling all aspects of technical/service work required to support all products
Troubleshooting and performing corrective action as required
Completing all assigned training and documentation requirements within due dates
Advising and assisting in affecting design changes to improve equipment efficiency
Managing customer expectations regularly to ensure customer satisfaction
Completing all activities within the Service System through daily updates and documentation
Managing personal inventory and completing required audits
Providing guidance to Customers including hospital Biomedical engineers along with Field Service Technicians
Performing other duties as assigned

Minimum of 3 years of related work experience with an Associate Degree.
Minimum of 5 years of experience in customer support/customer relations/technical support.
Minimum of 2 years customer service experience.
Minimum of 3 years of experience in a Field Service environment preferably in the electronics or medical device industry or minimum of 3 years of experience as a Biomedical Engineer in a hospital environment.
Demonstrate excellence in providing customer service.
Highly motivated to achieve top level customer satisfaction in all accounts.
Ability to perform successfully in a matrix/team environment utilizing excellent verbal and written communication, time management and teamwork skills.
Experience using office based and customized computer programs/applications for territory management and administrative activities.
Basic knowledge of office-based computer programs such as Word, Excel and Access.
Knowledge of calibrated tools.

Field Sales Engineer

Key skills