Senior Platform Architect

Role Overview

• Act as the single accountable technical owner from purchase through stable production
• Drive the first production workflow and reduce time-to-production
• Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades
• Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts
• Set up alerting to catch issues before customers do
• Work on your assigned customers' most difficult tickets and problems
• Identify and remove activation blockers early before they become escalations
• Optimize costs and performance with customers
• Build and execute a KPI-driven success plan tied to production outcomes
• Define standards for patterns, training, governance, and operational readiness
• Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project management to ensure on-time, high-quality delivery
• Proactively manage technical risk, migrations, and architectural debt
• Set and validate reliability, observability, and operational standards
• Monitor health signals and intervene before the customer knows they're happening
• Lead technical reviews, readiness checkpoints, and maturity assessments
• Certify teams and workloads as production-ready
• Surface growth signals based on usage, maturity, and confidence
• Partner with customers, Growth AEs and Solution Architects to unlock new workloads
• Translate production success into clear technical narratives for renewal and growth
• Advocate for customer needs and real-world patterns internally

Requirements

• 6+ years of professional software engineering or solutions engineering experience
• Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles
• Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python
• Experience building, deploying, and operating production systems at scale
• Demonstrated ability to debug complex technical issues and guide customers through resolution
• Strong customer-facing skills with the ability to communicate technical concepts clearly to diverse audiences
• Experience creating technical documentation, runbooks, and training materials
• Self-motivated with the ability to work independently while collaborating across teams
• Willingness to travel occasionally for customer engagements and team events

Tech Stack

• Distributed Systems
• Java
• Python
• TypeScript
• Go

Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!