Client Success Manager

Role Overview

• Manage a portfolio of 25-30 self-insured employers with 1k-20k total covered lives.
• Lead all key activities including ongoing service delivery, relationship building at the executive and lower levels, account strategy development, project expansion to meet growth targets and contract renewals.
• Coordinate closely with your clients and marketing to develop communication strategies that drive member enrollment.
• Serve as the connective tissue between Cylinder Clients and key internal stakeholders such as Product and Engineering, Finance, Sales, Member Services and Clinical Operations.
• Provide exceptional account management throughout the project and contract lifecycle, ensuring continuous client satisfaction and support.
• Cultivate strong relationships across all levels within client organizations, including main points of contact and decision-makers, to foster partnership success.
• Drive annual revenue retention and growth by developing and executing account plans aligned with client and company objectives.
• Leverage data insights to inform and adapt account strategies.
• Interpret and effectively communicate ROI and clinical metrics to clients, highlighting their crucial value to both their organization and the Foodsmart partnership.
• Lead the delivery of marketing campaigns that boost enrollment and engagement, ultimately contributing to client satisfaction.
• Collaborate with the Cylinder marketing team, utilizing your expertise to tailor existing materials and co-create new campaigns that address specific client needs.

Requirements

• 3-5 years of hands-on experience working with self-insured employers, payers, and TPA’s or previous experience in onboarding and ongoing management of large enterprise or strategic clients in a health-oriented industry.
• 3-5 years client relationship/account management experience, preferably with national payers and/or Fortune 500 employers.
• Proven ability to retain and grow client relationships
• Strong analytical capabilities, process improvement, and understanding of technologies such as: SalesForce, XLS, Project Management tools (e.g. ClickUp), Google Suite.
• Demonstrated expertise in strategic planning, executing and delivering projects on time and on budget while working in a fast-paced, high-energy, team-oriented environment.
• Bachelor's degree preferred or relevant work experience.
• Ability to travel 10-15% within the U.S.

Benefits

• Offers Equity
• Offers Bonus