Surface strategic opportunities to enhance profitability, expand product capabilities, or strengthen partner relationships
Act as an owner of bank partnership outcomes, taking initiative to solve problems and improve systems
Own day-to-day engagement with bank partners, ensuring timely and compliant execution of submissions, approvals, and operational workflows
Identify opportunities to improve launch processes, conversion workflows, and partner satisfaction
Manage SLA performance, tracking turnaround times and proactively addressing bottlenecks or compliance risks
Partner cross-functionally with Legal, Compliance, Product, Operations, and Engineering to align on partner needs and internal execution
Drive process automation and optimization initiatives to reduce manual work and improve partner responsiveness

10+ years of experience in fintech bank partnerships, sponsored bank operations, program management, or chief of staff roles with exposure to regulated financial services
Strategic thinker who can also execute tactically and manage competing priorities effectively
Deep understanding of fintech-bank partner dynamics, regulatory requirements, and process enhancement
Demonstrated ability to influence cross-functional teams and external partners without direct authority
Strong problem-solving skills: ability to identify issues, propose solutions, and execute independently
Excellent written and verbal communication skills, with high emotional intelligence and stakeholder management capability
Highly organized and process-oriented, with a track record of improving workflows and driving operational efficiency
Grit, initiative, and ownership mindset—proactively driving outcomes rather than waiting for direction

Competitive compensation and equity packages
Leading configured work computers of your choice
Flexible paid time off
Fully covered, high-quality healthcare, including fully covered dependent coverage
Additional health coverage includes access to One Medical and the option to enroll in an FSA
20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Bank Partnerships Manager

Key skills