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Customer Service Operations Associate at Wolters Kluwer | JobVerse
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Customer Service Operations Associate
Wolters Kluwer
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Customer Service Operations Associate
United States
Full Time
1 day ago
$30,600 - $51,700 USD
H1B Sponsor
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About this role
Role Overview
Conduct more complex data evaluations to guide decisions.
Address and resolve non-standard operational concerns.
Develop and implement standard operating procedures.
Handle escalated customer concerns professionally.
Monitor and report on team performance metrics.
Oversee the allocation and utilization of resources.
Ensure high standards of service through quality assessments.
Develop strategies for improving service processes.
Provide guidance to junior associates.
Support projects aiming at process enhancements.
Requirements
Advanced Analytical Skills: Ability to interpret complex data and derive insights.
Operational Knowledge: In-depth understanding of customer service operations.
Problem-Solving: Enhanced capabilities for resolving complex issues.
Process Improvement: Expertise in identifying and implementing process improvements.
Reporting Tools: Familiarity with advanced reporting tools and software.
Customer Focus: Strong customer service orientation.
Mentorship Skills: Ability to guide junior associates.
Multitasking: Proficient in managing various responsibilities concurrently.
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
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