Lead support in all administrative, planning, monitoring and integration aspects of Call Center Symposium, Converge IVR, In House WebEx, Right fax, Cisco Universal Call Manager and UCCE/PCCE
Assist with planning the installation, configuration, and design of telecommunication devices and services
Help secure operation and participate in disaster recovery preparation
Contribute with disaster recovery exercises
Perform research, evaluation, installation, and upgrades of Telecom hardware and applications
Assist Helpdesk in areas concerning telecommunications
Troubleshoot, rebuild, recover and tune telecom equipment
Work closely with business units/end-users and vendors resulting in solutions for L.A. Care's growth and success
Lead large telecomm projects and ensure staff are effectively performing their tasks
Provide strategic direction, guidance and integration of products and services.

Bachelor's Degree
At least 6 years of system testing and integration experience and/or Information Technology (I.T.) Telecommunications
At least 3 years of lead experience
Customer orientation
establishes and maintains long-term customer relationships
Timing and prioritization of production jobs to meet deadlines
Critical thinking skills and a team player
Strong communication (written and verbal), project management, and organization skills
Demonstrate working knowledge of telecommunications equipment and software (Cisco UCCE / PCCE, UCM, CVP,VXML,SIP Trunking, Workforce management (WFM) Convergys IVR, WebEx, Jabber, and AVST)
Demonstrate working knowledge in voice recording technologies such as NICE
Knowledgeable in intelligence collection systems, identifying and gathering requirements, and supporting operational planning.

Lead Unified Communications Engineer

Key skills