Contact Center Representative II, Bilingual Spanish

Role Overview

• Provide quality Customer service and solutions in an efficient and highly professional manner.
• Create an exceptional customer experience supporting customers with their inbound phone inquiries.
• Completes a broad range of financial transactions (e.g., account maintenance, statement requests, phone payments, etc.) with accuracy.
• Knowledgeable of the various products/services and able to communicate relevant solutions.
• Participates fully as a team member, supporting a positive and inclusive work environment.

Requirements

• High School diploma or GED
• 1+ years of related experience
• Retail Customer service, banking, or Contact Center experience preferred
• Successful completion of standard Contact Center training
• Excellent interpersonal, verbal and written communication skills required
• Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development and reward and recognition