Data & Technology Enablement Manager – Strategic Customer Group

Role Overview

• Determines workflow design, metadata governance steps, dashboard requirements, and prioritization of operational enhancements within established SCG and BDLA frameworks.
• Influences cross‑functional teams (SCG Ops, CI&A, MedTech, SCG Enablement) by translating needs into requirements and ensuring consistent interpretation of data products.
• Accounts for the quality, accuracy, and usability of BDLA and Data Mesh outputs supporting SCG.
• Influences SCG operational decisions by providing trusted data, dashboards, and enablement insights.
• Lead operational execution of BDLA content workflows supporting SCG priorities, including content onboarding, lifecycle management, and training analytics.
• Partners with business units and centralized teams to ensure BDLA learning pathways align to SCG account strategies and clinical transformation goals.
• Monitors BDLA completion, adoption, and utilization metrics; translate insights into actionable summaries for SCG leadership.
• Manage the operational use of Data Mesh insights for SCG, including assessment trends, indicators, engagement history, and clinical readiness signals.
• Supports development and maintenance of standardized dashboards and reports used in SCG targeting, account planning, and operational reviews.
• Ensures data products are documented, governed, and consistently interpreted by SCG stakeholders.
• Takes a lead role in executing established operating plans for BDLA and Data Mesh within SCG.
• Partners with SCG operations, analytics, and technology counterparts to ensure tools are used consistently and effectively.
• Serves as the primary operational point of contact for BDLA and Data Mesh support within SCG.
• Identify operational gaps, inefficiencies, or adoption challenges and recommend process improvements.
• Supports recurring operational cadences (e.g., weekly ops reviews, enablement check‑ins) with reliable data and insights.

Requirements

• Bachelor’s degree
• At least 5 years of experience in healthcare analytics, enablement operations, or commercial operations
• Specialized, non‑entry‑level expertise in hands‑on experience with learning platforms, analytics tools, dashboards, or data products
• Strong ability to translate clinical data into operational insights for non‑technical stakeholders.
• Proven cross‑functional collaboration skills

Benefits

• Annual Bonus Potential
• Discretionary LTI Bonus Potential
• reimbursement of vehicle use/mileage
• Potential reimbursement of phone use
• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance
• Other Well-being Resources
• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance
• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations
• Other Life Balance Programs
• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes
• Leave Programs
• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave