Customer Support Agent, P&C

Role Overview

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Requirements

• 2+ years of experience working in a call center environment
• You can multitask and manage multiple competing priorities
• You are passionate about helping others

Benefits

• We will pay for your P&C license (expected within 60 days after starting)
• Medical, dental, vision insurance, 401K match
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team
• An outstanding portfolio of insurance carriers and products
• we work with over 55 carriers to ensure we can offer our customers the best options for them
• Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.