Lead the transformation of the Experience Design COE
Drive the evolution of design practices, methodologies, and ways of working
Enable Design-to-code delivery with a focus on rapid prototyping
Provide strategic oversight for delivering high‑quality, customer‑centric design solutions
Establish and uphold standards for experience quality, usability, accessibility, and coherence
Oversee research, testing, and validation practices to inform decisions
Govern the evolution and use of shared assets such as design systems, patterns, and guidelines
Enable seamless collaboration between design, product, engineering, and delivery teams
Lead and develop a multidisciplinary design team

Extensive experience in design, product, business, or IT portfolio roles
Deep understanding of experience design across service design, UX, UI, visual design, and research
Hands-on experience creating design artifacts such as wireframes, personas, customer journeys, mockups, and high-fidelity prototypes
Strong knowledge of accessibility and inclusive design standards, including WCAG 2.0
Experience with qualitative and quantitative user research methods
Proficiency with industry-standard tools and platforms (e.g., Figma, Sketch, Adobe XD, Miro, Mural, Jira, Azure DevOps)
Solid grounding in human-centered and customer-centered design methodologies
Understanding of how generative AI and emerging technologies can enhance design

Experience Design CoE Lead

Key skills