Practice Manager

Role Overview

• Reporting to the Sr. Director of Customer Experience, the Practice Manager is responsible for leading a team of professional services consultants and customer success professionals.
• Develop and manage phishing defense programs for their assigned client portfolio via Cofense’s Intelligent Email Security products.
• Drive customer outcomes through involvement in and ownership of customer interactions.
• Create a team culture that enables high performance, a sense of urgency, and continuous learning.
• Partner on various strategic business initiatives across the organization.
• Oversee the implementation and adoption of phishing detection and response mitigation strategies.
• Maintain a client case load to support the business.

Requirements

• Bachelor’s degree preferred.
• 5+ years in a leadership and management role.
• 8+ years supporting customers in a consultant, managed services, or customer support capacity.
• CISSP or Security + certification preferred.
• Experience with ChurnZero preferred.
• Demonstratable experience managing change.
• Prior experience in software delivery is a must, experience in the security space is preferred.
• Experience building and successfully managing remote-based teams.
• Advanced experience with Microsoft Word, Excel and PowerPoint.

Benefits

• Cofense is committed to equal employment opportunity.
• We will not discriminate against employees or applicants for employment on any legally recognized basis.