Reporting to the Sr. Director of Customer Experience, the Practice Manager is responsible for leading a team of professional services consultants and customer success professionals.
Develop and manage phishing defense programs for their assigned client portfolio via Cofense’s Intelligent Email Security products.
Drive customer outcomes through involvement in and ownership of customer interactions.
Create a team culture that enables high performance, a sense of urgency, and continuous learning.
Partner on various strategic business initiatives across the organization.
Oversee the implementation and adoption of phishing detection and response mitigation strategies.
Maintain a client case load to support the business.
Requirements
Bachelor’s degree preferred.
5+ years in a leadership and management role.
8+ years supporting customers in a consultant, managed services, or customer support capacity.
CISSP or Security + certification preferred.
Experience with ChurnZero preferred.
Demonstratable experience managing change.
Prior experience in software delivery is a must, experience in the security space is preferred.
Experience building and successfully managing remote-based teams.
Advanced experience with Microsoft Word, Excel and PowerPoint.
Benefits
Cofense is committed to equal employment opportunity.
We will not discriminate against employees or applicants for employment on any legally recognized basis.