The Manager, Product Adoption leads a team of Product Adoption Specialists responsible for driving successful product adoption and utilization across ConnectWise's partner ecosystem.
This role works in partnership with Partner Success leadership to develop and execute adoption strategies, scale enablement programs, and optimize the partner onboarding-to-value journey.
The Manager is accountable for team performance, process optimization, adoption methodology development, and ensuring consistent execution of change management best practices across a high-volume portfolio of partner engagements.
This leader balances hands-on coaching and team development with strategic program design and cross-functional collaboration to maximize product adoption outcomes and accelerate partner time-to-value.

Proven track record of building, developing, and leading high-performing customer-facing teams in fast-paced, metrics-driven environments.
Deep expertise in change management methodologies (ADKAR, Prosci, Kotter) with demonstrated ability to design and scale adoption programs across diverse customer segments.
Strong technical acumen with ability to understand complex software platforms and translate technical concepts into business value for both team members and customers.
Exceptional leadership and coaching skills with ability to inspire, develop, and hold team members accountable to high performance standards.
Data-driven decision-making capabilities with proficiency in analyzing adoption metrics, identifying trends, and implementing evidence-based improvements.
Excellent communication and presentation skills with ability to influence cross-functional stakeholders and present confidently to senior leadership.
Strategic thinking combined with operational excellence—able to balance big-picture program design with tactical execution and process refinement.
Experience with customer success platforms Gainsight, Salesforce and business intelligence tools Power BI.
Project management capabilities with ability to coordinate complex cross-functional initiatives and drive them to successful completion.
Demonstrated ability to thrive in ambiguous, evolving environments while maintaining focus on results and team morale.

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment.
Competitive salary
Flexible work hours
Professional development budget

Manager, Product Adoption

Key skills