Manage and support the organization's hybrid cloud infrastructure
Analyze and troubleshoot complex technical support incidents and problems for clients
Document, implement and test changes in accordance with Change Management procedures
Monitor and analyze customer’s environments, providing recommendations for continuous improvement and optimization of technology investments
Escalate potential problems and client support issues to management or third-party vendors as per SLA contract
Maintain and improve technical documentation associated with supported client environments
Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities

A deep understanding of Microsoft Azure IaaS/PaaS platform
Experience with Windows and Linux Server Operating Systems
Strong, hands-on experience with Azure cloud solutions and Azure IaaS resources
5+ years’ experience supporting clients (Internal or external) via phone, email, or desk side
Azure related certifications
Experience with security principles in Azure, Creating and Deploying ARM templates, ability to PowerShell scripts when required
Nice to have: Terraform, Infrastructure as Code (IaC) tool knowledge
ITIL Certification is added advantage and good to have
French speaking would be an asset
Experience working within a 24x7 technical support environment

Azure Support Engineer

Key skills