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Senior Application Support Analyst at Chevin Fleet Solutions | JobVerse
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Senior Application Support Analyst
Chevin Fleet Solutions
Remote
Website
LinkedIn
Senior Application Support Analyst
United States
Full Time
1 day ago
No H1B
Apply Now
Key skills
JavaScript
SQL
SaaS
Mentoring
Communication
About this role
Role Overview
Providing application support for our Fleet Management Solution
Managing and diffusing escalations
Taking ownership of incidents and investigating issues
Delivering high-touch, “white glove” support
Acting as a subject-matter expert for complex application behaviours
Collaborating closely with Engineering and Product teams
Leading post-incident reviews
Championing the use of help centre content for customer self-service
Mentoring and guiding Application Support Analysts
Logging incidents with detailed replication steps
Requirements
3+ years of Application support experience
Proven experience in technical customer support
Strong experience and understanding of how SaaS products work
Intermediate to expert knowledge of Microsoft SQL and managing databases
Intermediate to expert understanding of JavaScript
Strong communication skills
Experience of managing tickets and prioritising workload
Comfortable in a technical environment
Tech Stack
JavaScript
SQL
Benefits
An exciting opportunity to join Chevin Fleet Solutions Support team
Flexible work arrangements
Health insurance
Professional development opportunities
Apply Now
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