Provide technical support for developers implementing OPIS’ API products
Act as a liaison for partners during installation/implementation of OPIS products
Develop and maintain documentation for support staff
Perform investigation and analysis to solve problems
Notify management and customers of platform or product troubles
Be responsible for the effectiveness, quality and timeliness of trouble resolution
Work closely with various Systems / Technology / Development groups
Assist with coverage for other regions or weekend duties

At least 3 years’ customer service/technical support experience
Ability to make customers (internal & external) and their needs a primary focus
Experience supporting web and mobile applications
Understanding of Web services (SOAP, REST, WSDL, XML) and relational databases
Experience supporting sites using API and SDK integrations
Knowledge of networking or communication protocol including HTTP, FTP
Ability to follow documented troubleshooting steps and accurately log interactions into the corporate CRM
High level understanding of how to troubleshoot network connectivity issues
Experience explaining complex products and technical issues
Ability to assimilate complex product knowledge
Prior experience with Salesforce and NetSuite (a plus)
College degree -OR
relevant experience

Client Services – Technical Support Representative

Key skills