Maintain a consistent meeting cadence with each client—onsite or remote—to ensure proactive communication and relationship strength.
Educate clients on relevant company updates, initiatives, and impacts in a clear and value‑focused way.
Create a responsive, easy communication environment through predictable updates, structured messaging, and reliable follow‑through.
Act as the primary client advocate, driving collaboration across internal teams to deliver value and resolve needs.
Lead and manage client escalations by taking ownership, coordinating internally, and ensuring full resolution with clear communication.
Develop and execute Client Action Plans for key accounts to maintain alignment, progress, and long‑term success.
Track and follow through on all commitments, proactively updating clients before they need to ask.
Conduct post‑issue reviews outlining what happened, how it was resolved, and how recurrence will be prevented.
Support client visits, business reviews, and conferences, ensuring effective preparation and organized follow‑up.
Maintain administrative accuracy, including billing review, documentation, and internal alignment on client activities.

2+ years of experience in client relationship management, service delivery, and/or sales to C-Level executives.
Experience in debit and credit card processing, including an understanding of transaction flows, settlement, network rules, and card program operations.
Experience in electronic banking, mobile banking, and/or payments.
Bachelor’s degree, and/or equivalent military experience.
Experience with eCRM software such as Salesforce.
Working knowledge of Fiserv account processing products, online banking products, and business units.
Experience with Fiserv systems or applications.
Additional certifications in banking or financial technology fields.
This role requires use of a computer and audio equipment.

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.

Account Executive, Card Services

Key skills