Support large, cross-functional initiatives to enable Carat global acquiring capabilities for Fortune 1000 global omnichannel clients, including geographic expansion, payment value-added services, and client experience enhancements.
Work with the global product organization to discover and define requirements from across multiple geographies (e.g., North America, Latin America, Europe, Asia-Pacific).
Interact with cross-functional teams around the globe.
Ensures the delivery of an end-to-end experience for the product, including integration, boarding, processing, billing, reporting, and servicing.
Support client interactions for key initiatives, as required.
Effectively communicates progress against initiatives, outlines solutions/recommendations to challenges, and helps to educate senior stakeholders on key decisions to be taken.
Deliver ongoing management reporting on initiative progress.
Drive the resolution of issues including problem identification, root cause analysis, issue resolution and client communication.
Drive management decision-making with data-driven analytics.

3 – 6 years of experience in Product or Program Management.
Experience delivering product features and capabilities, especially in the payments industry.
Prior experience in the payments industry, especially merchant acquiring.
Experience working with medium to large corporations as clients.
Experience with Confluence, Jira, or other similar tools.
Strong skills using Microsoft Office products, including Excel, PowerPoint, SharePoint.

Product Delivery Manager

Key skills