Account Executive, Digital Banking

Role Overview

• Manage a regular meeting cadence with each client in your territory, both onsite and remotely.
• Educate clients on Fiserv happenings and our impact on their organization.
• Create an easy environment for clients to interact and communicate with you and Fiserv.
• Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value and satisfaction.
• Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.
• Coordinate team education on Digital Channels and Electronic Payments products as needed.
• Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.
• Support client visits and conferences, and ensure billing accuracy.

Requirements

• 2+ years of experience in client relationship management, service delivery, and/or sales to C-Level executives.
• 2+ years of experience in electronic banking, mobile banking, and/or payments.
• Bachelor’s degree in business or other applicable discipline, and/or equivalent military experience.
• Experience with eCRM software such as Salesforce.
• Additional certifications in banking or financial technology fields.
• Working knowledge of Fiserv account processing products, online banking products and business units.
• Strong professional communication skills, including verbal, written, and presentation.
• Proven ability to interact and influence at executive levels.
• Strong working knowledge of Excel and PowerPoint, including the ability to create compelling presentation content.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.