Liaison with internal stakeholders and partners in the organization, conducting an analysis to identify the impact of process changes in areas of opportunity for segmentation improvements and process changes.
Formulates and presents strategy changes, impact analysis, and testing results to peers and leadership.
Interprets data to identify business trends, conduct root cause analysis of business problems, or suggest areas for business process improvement.
Assesses current practices, collects information and analyzes industry trends to help determine operational objectives.
Monitors and maintains performance on strategic decision points for activities managed by strategy.
Conducts analysis to identify the impact of process changes in areas of opportunity for segmentation improvements and process changes.
Contribute to the Company's analytical development to keep pushing the boundaries in modelling, predictive analytics and business insights.
Oversight of Policy and Procedure documentation along with change management and testing documentation as required.
Be the Subject Matter Expert (SME) of at least one area of strategy.
Liaison as the SME to other stakeholders and partners in the organization.
Identify issues and process improvement opportunities and work with other areas of the business to analysis, report and resolve discrepancies (including taking ownership of actions/projects where appropriate).
Partners with compliance to ensure processes are aligned with regulatory and risk mitigation criteria.
Requirements
3-5 years of business analysis experience, preferably in financial services, legal recovery or collections.
Intermediate-level experience in business analysis using data analytic tools.
Experienced working with relational programming tools such as SQL
Conceptual thinking and problem-solving skills utilizing Excel or other statistical packages to analyze data for potential solutions.
Strong PowerPoint skills as well as formal presentation skills
BA/BS degree, preferably in a Science, Technology, Engineering, Mathematics (STEM) or other field.