Key skills
AICRM
About this role
Role Overview
- Defining and executing the product strategy for our customer care ecosystem
- Identify friction in agent workflows
- Improve tooling efficiency and automation
- Enhance CRM architecture and integrations
- Elevate the end-to-end customer journey
- Leverage AI to reduce resolution time and increase CSAT
- Build scalable systems that support rapid growth
- Build tools that make lives easier for frontline teams
Requirements
- MUST HAVES (Non-Negotiable)Systems Thinker
- Technical Fluency
- Customer Experience Obsession
- Operational Empathy
- Bias for Action
- Ownership Mentality
- SHOULD HAVES (Strong Candidates)
- COULD HAVES (Bonus Points)
- WON’T HAVES (This Role Is NOT For You If…)
Benefits
- Be part of a cutting-edge, automation-driven customer service team
- Work on innovative projects that improve efficiency and eliminate manual processes
- Make a real impact by shaping the future of customer experience
- Hybrid work model with in-office training to set you up for success
- Opportunities to grow within the company
- Generous compensation and employer paid benefits
- Annual wellness and professional development Stipend
- Perks of getting lots of clothing!