The AI Workflow Developer III (Digital) role is responsible for designing, implementing, and maintaining AI-ready workflows, documentation, and agent experiences across our digital products.
This individual will leverage modern AI tools/systems to create and maintain intelligent and capable agents that have context of our applications, workflows, and business rules.
The role will be focused on orchestrating existing AI capabilities, structuring content and context for agents, and integrating those agents into user experiences.
Design, build, and manage AI agents using platforms such as Microsoft Copilot Studio or comparable tools.
Define agent goals, conversation flows, and guardrails that align with solution demands.
Collaborate with product, design, and engineering teams to embed agents and agent workflows into web, portal, and internal tools in a way that feels natural and trustworthy to users.
Create and maintain AI-ready documentation covering our applications, including user-facing help, internal operations guides, and technical reference materials for development teams.
Work closely with software engineering teams to understand system behavior, data flows, and edge cases, and translate those into documentation and agent knowledge.

Bachelor’s degree in computer science, Information Systems, Technical Communication, Human-Computer Interaction, or related field; or equivalent work experience.
4–7 years of experience in software development, product, technical writing, UX, or similar roles working closely with engineering teams.
2+ years of hands-on experience with modern AI tools and platforms (e.g., Microsoft Copilot Studio, Azure OpenAI, OpenAI, or comparable agent/chat platforms).
Practical experience collaborating with frontend development (React, Angular, or Vue) and backend development (Node, Go, or .NET); ability to read and discuss code with engineers.
Experience working with design teams and tooling (e.g., Figma, Sketch, Adobe XD) and translating design artifacts into implemented experiences.
Experience in a regulated industry (e.g., healthcare, financial services, insurance) is preferred but not required.

AI Workflow Developer III – Digital

Key skills