Partner with Head of Premier and Branch Banking to drive CSBB strategy execution across delivery channels and segment to achieve TFC’s ROTCE targets.
Works cross-functionally as the Premier & Branch lead with Digital, Product, Strategic Execution, and Channel Executives to ensure successful delivery on the CSBB strategy.
Responsible for P/L administration including budgeting, forecasting and analysis. Monitor P/L performance and identify opportunities to enhance profitability.
Leads Premier & Branch field operations and ensures the successful execution of initiatives and operational practices that enhance efficiency and client experience.
Design and deploy effective tactics to achieve operational targets, monitor metrics and implement continuous improvement.
Direct and oversee the Premier Solutions Delivery organization responsible for growing the Premier Potential to Premier Segment growth
Direct and oversee Branch workforce planning, which includes workforce strategy/design, managing the staffing plan for all branches, implementing teammate retention programs, branch forecasting and scheduling, and managing salary expense.
Direct and oversee Financial Inclusion team (includes CRA and Mortgage Home Ownership Program)
Lead Grow Purple branch transformation strategy execution, approach and design, drive effective change management and ensure timely execution and delivery of results.
Serve as a key liaison with TD&O, HR, Finance, CREW, Corporate Security and fraud management to optimize execution effectiveness and client experience.
Inspire and build an equitable and inclusive environment for all teammates and foster a culture of collaboration, accountability, continuous improvement and high-performance and professional development.
Requirements
Bachelor’s degree in Business Administration, Finance, or a related field
10+ years of leadership experience in the financial services industry or other related business
Experience managing cross functional areas with direct/indirect reports (e.g. risk, finance, marketing, operations)
Knowledge of industry and competitor products/services
Excellent communication, problem-solving, quantitative, interpersonal, and stakeholder management skills.
Experience leading large, geographically dispersed teams in a dynamic and fast-paced environment.
Ability to translate and present complex data in a manner that educates, enhances understanding and influences decisions
Demonstrated proficiency in computer applications such as Microsoft Office software produces
Benefits
medical
dental
vision
life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status)
10 sick days (also prorated)
paid holidays
defined benefit pension plan (depending on the position and division)
restricted stock units (depending on the position and division)
deferred compensation plan (depending on the position and division)