Head of Premier and Branch Banking Administration

Role Overview

• Partner with Head of Premier and Branch Banking to drive CSBB strategy execution across delivery channels and segment to achieve TFC’s ROTCE targets.
• Works cross-functionally as the Premier & Branch lead with Digital, Product, Strategic Execution, and Channel Executives to ensure successful delivery on the CSBB strategy.
• Responsible for P/L administration including budgeting, forecasting and analysis. Monitor P/L performance and identify opportunities to enhance profitability.
• Leads Premier & Branch field operations and ensures the successful execution of initiatives and operational practices that enhance efficiency and client experience.
• Design and deploy effective tactics to achieve operational targets, monitor metrics and implement continuous improvement.
• Direct and oversee the Premier Solutions Delivery organization responsible for growing the Premier Potential to Premier Segment growth
• Direct and oversee Branch workforce planning, which includes workforce strategy/design, managing the staffing plan for all branches, implementing teammate retention programs, branch forecasting and scheduling, and managing salary expense.
• Direct and oversee Financial Inclusion team (includes CRA and Mortgage Home Ownership Program)
• Lead Grow Purple branch transformation strategy execution, approach and design, drive effective change management and ensure timely execution and delivery of results.
• Serve as a key liaison with TD&O, HR, Finance, CREW, Corporate Security and fraud management to optimize execution effectiveness and client experience.
• Inspire and build an equitable and inclusive environment for all teammates and foster a culture of collaboration, accountability, continuous improvement and high-performance and professional development.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field
• 10+ years of leadership experience in the financial services industry or other related business
• Experience managing cross functional areas with direct/indirect reports (e.g. risk, finance, marketing, operations)
• Knowledge of industry and competitor products/services
• Excellent communication, problem-solving, quantitative, interpersonal, and stakeholder management skills.
• Experience leading large, geographically dispersed teams in a dynamic and fast-paced environment.
• Ability to translate and present complex data in a manner that educates, enhances understanding and influences decisions
• Demonstrated proficiency in computer applications such as Microsoft Office software produces

Benefits

• medical
• dental
• vision
• life insurance
• disability
• accidental death and dismemberment
• tax-preferred savings accounts
• 401k plan
• no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status)
• 10 sick days (also prorated)
• paid holidays
• defined benefit pension plan (depending on the position and division)
• restricted stock units (depending on the position and division)
• deferred compensation plan (depending on the position and division)