Customer Account Coordinator

Role Overview

• Manage customer inquiries via phone, email and chat inquiries.
• Support outside sales teams with account management and Western territory coordination.
• Process customer orders, ensuring accuracy and timely fulfillment.
• Respond to customer needs, including technical product support, quotes, order updates, and complaint resolution.
• Manage CRM records, issue RGA/RMAs, and handle returns precisely.
• Collaborate with vendors, purchasing teams, and internal departments to meet customer requirements.
• Ensure compliance with ISO 9001 standards in daily activities.

Requirements

• A high school diploma or GED is required.
• Minimum 3 years in a customer service or account support role.
• Experience in manufacturing or industrial settings preferred.
• Skilled in CRM tools, ERP systems (SAGE), and pricing programs.
• Proven ability to support customers and sales teams effectively.
• Experience with inventory and purchasing systems required.
• Fluent in Spanish and English (written and verbal).
• Proficient in Microsoft Excel/Google Sheets.

Tech Stack

• ERP

Benefits

• Medical, Dental, Vision, Disability and Life Insurance
• Employer Paid Life Insurance for Employees
• Paid Time Off: Vacation, Personal, Sick Days
• 401(k) with Company Match
• Employee Assistance Program (EAP)