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Store Manager at Pinnacle | JobVerse
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Store Manager
Pinnacle
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Store Manager
United States
Full Time
6 hours ago
$21 USD
H1B Sponsor
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Key skills
Leadership
Sales
About this role
Role Overview
Provide operational oversight, leadership, and strategic guidance across multiple store locations or a high-volume flagship location
Ensure that each store consistently meets company standards for performance, profitability, and customer experience
Responsible for achieving sales and operational goals, maintaining compliance, and developing store management teams
Champion superior customer service standards, ensuring measurable results through customer feedback and service scores
Monitor and support store teams to deliver consistent, high-quality customer experiences
Resolve escalated customer issues promptly and professionally
Oversee multiple store locations or a large-scale operation to ensure adherence to company policies and standards
Review sales and profit performance regularly and develop and implement action plans to achieve goals
Ensure effective scheduling, staffing, and labor management across all assigned stores
Lead operational audits and reviews to maintain consistency in execution, safety, and brand presentation
Maintain high visual and operational standards
Partner with merchandising and marketing teams to execute promotions
Ensure all locations maintain required Food Safety certifications and compliance
Oversee safe handling, preparation, and presentation of food and beverage items
Conduct regular performance reviews and succession planning discussions
Oversee inventory control practices to minimize shrink and ensure accurate reporting
Utilize and oversee the use of company systems including S2K, EPOS, and timekeeping software
Requirements
High school diploma or GED required; associate or bachelor’s degree in business, management, or related field preferred
Minimum five to seven years of progressive retail management experience, including multi-unit or high-volume operations
Proven record of driving sales, profitability, and operational excellence
Strong understanding of convenience store, retail, or fuel operations preferred
Food Safety Manager Certification (state-required) or ability to obtain upon hire
Proficiency with point-of-sale (POS) and back-office systems such as S2K and EPOS
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