Store Manager

Role Overview

• Provide operational oversight, leadership, and strategic guidance across multiple store locations or a high-volume flagship location
• Ensure that each store consistently meets company standards for performance, profitability, and customer experience
• Responsible for achieving sales and operational goals, maintaining compliance, and developing store management teams
• Champion superior customer service standards, ensuring measurable results through customer feedback and service scores
• Monitor and support store teams to deliver consistent, high-quality customer experiences
• Resolve escalated customer issues promptly and professionally
• Oversee multiple store locations or a large-scale operation to ensure adherence to company policies and standards
• Review sales and profit performance regularly and develop and implement action plans to achieve goals
• Ensure effective scheduling, staffing, and labor management across all assigned stores
• Lead operational audits and reviews to maintain consistency in execution, safety, and brand presentation
• Maintain high visual and operational standards
• Partner with merchandising and marketing teams to execute promotions
• Ensure all locations maintain required Food Safety certifications and compliance
• Oversee safe handling, preparation, and presentation of food and beverage items
• Conduct regular performance reviews and succession planning discussions
• Oversee inventory control practices to minimize shrink and ensure accurate reporting
• Utilize and oversee the use of company systems including S2K, EPOS, and timekeeping software

Requirements

• High school diploma or GED required; associate or bachelor’s degree in business, management, or related field preferred
• Minimum five to seven years of progressive retail management experience, including multi-unit or high-volume operations
• Proven record of driving sales, profitability, and operational excellence
• Strong understanding of convenience store, retail, or fuel operations preferred
• Food Safety Manager Certification (state-required) or ability to obtain upon hire
• Proficiency with point-of-sale (POS) and back-office systems such as S2K and EPOS