Define and execute a cohesive design vision and strategy across consumer and operator products.
Champion a user-centered design culture, grounded in research, accessibility, and data-driven decisions.
Build and evolve multi-platform design systems (kiosk, mobile, web, operator tools).
Lead, mentor, and grow a high-performing team of product designers and UX researchers.
Create process frameworks for ideation, rapid prototyping, usability testing, and cross-functional collaboration.
Partner closely with Product, Engineering, Hardware, and Marketing.
Own design quality and consistency across all consumer touchpoints.
Oversee concept development, wireframes, interaction design, visual design, and usability testing.
Translate complex hardware-software user journeys into elegant, intuitive workflows.
Work closely with product leadership on roadmap prioritization and long-term experience vision.
Partner with enterprise clients on co-branded UX strategies and white-label engagements.
Advocate for design resources, tooling, and investment that support scale and innovation.

8+ years of UX/UI and product design leadership experience, ideally in consumer tech, retail, hospitality, or IoT.
Proven success in scaling and managing design teams.
Prior experience designing for mobile + kiosk + web ecosystems strongly preferred.
Portfolio demonstrating strong interaction design, visual polish, and end-to-end product thinking.
Experience with Figma and modern design system frameworks.
Strong understanding of human-centered design, research methods, and accessibility standards.
Excellent communication, collaboration, and storytelling skills.
Ability to navigate ambiguity, drive clarity, and influence executive stakeholders.

Design Lead, Consumer Experience

Key skills