The Strategic Account Manager is a growth-focused sales professional responsible for driving revenue expansion within an existing hospitality client base.
While maintaining strong relationships is foundational, this role is primarily measured on the ability to cross-sell, up-sell, and navigate complex deal cycles.
You will leverage AI-driven workflows to manage high-volume portfolios efficiently, employing MEDDPICC and multithreading strategies to penetrate accounts and secure long-term contract value in a fast-paced software environment.
Proactively identify and close growth opportunities.
Use MEDDPICC to qualify expansion deals and ensure a predictable pipeline.
Navigate complex hospitality organizations to introduce new software modules and services.
Lead complex contract renewals and negotiations.
Address "at-risk" accounts by reinforcing ROI and aligning our software solutions with the client’s strategic business goals.
Move beyond a single point of contact.
Map out and build influence with key stakeholders, from property-level managers to corporate-level C-suite executives, to insulate accounts and drive larger contract wins.
Provide high-fidelity sales forecasts and regular updates on account health and expansion progress to leadership using CRM data.

Bachelor’s degree in Business, Marketing, or a related field
3+ years of experience in B2B SaaS account management or sales , ideally within the hospitality tech sector
Proven proficiency in MEDDPICC , Challenger Sale, or similar value-based selling frameworks
Hands-on experience using AI tools (e.g., ChatGPT, Gong, Copilot) to increase sales velocity and rep efficiency
Demonstrated track record of meeting or exceeding expansion quotas and managing high-volume portfolios
Deep understanding of how to move a deal through a complex funnel and close "up-market" accounts
Ability to navigate procurement processes and "win-win" contract structures
Ability to integrate artificial intelligence into daily workflows to automate manual tasks and prioritize high-value activities
Understanding the unique pain points of hotel owners, management companies, and operators
Thriving in a fast-moving environment where priorities shift and volume is high
The ability to effectively solve complex issues for clients including understanding the financial impacts of our products and services to their REVPar, GOPPAR, CapEx, and EBITDA
The ability to work with a team including CSM, Finance, Support, Product and other functional departments to achieve positive outcomes for our clients and for Actabl

Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
Employer-paid life & AD&D, short-term disability & long-term disability
Discounted pet insurance plans through Wishbone
Employee Assistance Program (EAP) services available to employees & their dependents
On-site gym available for free use at Denver office
Competitive base salary with bonus structure
Healthcare spending accounts with employer contributions
401(k) plan with an employer match of up to 4%
Unlimited discretionary time off hours to be used when needed
10 observed US federal holidays throughout the year
Winter recess for all Actabl employees between December 24th-January 2nd
12 weeks of parental leave for both birthing & non-birthing parents

Account Manager

Key skills