Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
Manage delivery pipeline of enhancement requests across multiple stakeholders
Manage the intake of enhancement requests and new product builds for the enrollment tools
Ensure competence of intake requests and if need coordinate subsequent requests for additional documentation/information
Execute pre-verification and planning activities for each request including prioritization of work against overall roadmap
Perform verification activities leveraging issue verification framework and related policy and procedures
Partner with stakeholders across line of business to manage work request, and provide updates of both the work in-progress and pipeline of upcoming work
Coordinate with Senior Management to assign work to Journey Owners in line with both the roadmap and prioritization decision
Partner with Journey Owners to ensure pipeline of work is understood and connect journey owners with key stakeholders for each request
Dynamic Individual contributor role which requires the ability to manage multiple simultaneous workstreams at once
Work independently to make recommendations for support function by providing support and leadership
Collaborate and consult with team leaders in developing project plans, policies and procedures
Requirements
7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Knowledge of Treasury Management / Global Payments and Liquidity products
Ability to communicate effectively, in both written and verbal formats, at all levels of the organization, including senior executive-level leadership
Ability to build effective business partnerships with all levels of team members and to collaborate with others to identify the best possible solutions
Experience with Agile practices and frameworks (e.g., Kanban, Scrum, etc.) and workflow and collaboration tools, such as Confluence, Jira and Jira Align
Demonstrated experience working in ambiguous and fast paced environment
Excellent verbal, written, and interpersonal communication skills
Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Benefits
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance