Hire, coach, and develop a team of high-performing Platform Architects
Establish clear role boundaries, career paths, and operating standards
Set expectations for ownership, outcomes, and technical depth
Create a culture of accountability, rigor, and customer trust
Define and evolve Temporal's production readiness framework
Standardize activation, reliability, observability, and operational guardrails
Ensure first workflows reach production faster and more predictably
Reduce escalations to Engineering through prevention, not heroics
Own metrics tied to time-to-production, GRR, NDR, expansion, and health
Forecast capacity and scale the team responsibly with the business
Ensure Platform Architects surface expansion signals tied to real usage
Partner with Growth AEs and Solution Architects to convert readiness into revenue
Act as the executive technical counterpart to Sales, Support, Services, and Product
Collaborate with Product and Engineering to feed back real-world production patterns
Shape customer lifecycle programs and executive-facing engagements (QBRs, EBRs)
Serve as executive sponsor for key strategic accounts
Innovate on programs like Production Readiness Partnership
Influence training, certification, and partner enablement strategies
Ensure the Platform Architect role continues to scale without dilution
Build a function that becomes an industry benchmark.

12+ years of professional experience in technical roles, with at least 5 years in leadership positions
Proven track record building and scaling high-performing technical teams
Deep understanding of distributed systems, workflow orchestration, and production operations
Experience defining and implementing customer success frameworks for technical products
Strong ability to establish metrics, processes, and operational standards that drive business outcomes
Demonstrated success partnering with Sales, Product, Engineering, and Support organizations
Excellent executive presence with the ability to engage with senior stakeholders and strategic accounts
Experience managing complex customer technical programs and driving production readiness initiatives
Track record of developing talent, building career frameworks, and creating high-trust team cultures
Strong analytical skills with experience using data to drive decisions and forecast capacity needs.

Unlimited PTO, 12 Holidays + 2 Floating Holidays
100% Premiums Coverage for Medical, Dental, and Vision
AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
Empower 401K Plan
Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

Senior Manager, Platform Architecture

Key skills