Design, develop, and configure ServiceNow solutions to support federal program requirements
Build and maintain custom applications, workflows, business rules, and UI policies
Develop and enhance ServiceNow ITSM, ITOM and CMDB functionality
Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
Perform code reviews and ensure adherence to development standards and best practices
Support platform upgrades, patching, and performance tuning
Troubleshoot and resolve ServiceNow defects and production issues
Ensure configurations and customizations align with federal security and compliance requirements
Contribute to technical documentation and knowledge sharing across the team

3+ years of hands-on ServiceNow development experience
Strong experience developing custom ServiceNow applications and platform configurations
Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
Experience working in Agile or SAFe delivery environments
Bachelor’s degree in computer science, Information Technology, or a related field
ServiceNow Certified Systems Administrator (CSA)

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ServiceNow Engineer

Key skills