Mortgage Consultant Supervisor

Role Overview

• Manage a regional team of Mortgage Consultants.
• Responsible for daily performance and productivity of the team.
• Identify operational inefficiencies and suggest process improvements.
• Act as the escalation point for issues involving Private Bankers and Financial Advisors.
• Oversee lead management for new loan referrals.
• Ensure compliance with all policies and regulations.
• Partner with Complex Directors and Branch Managers to build relationships.
• Assist in onboarding new employees and support Regional Manager as needed.

Requirements

• 4-8 years of mortgage experience (Operations and/or Sales).
• 1-2 years leadership experience.
• Strong understanding and knowledge of call center operations and best practices.
• Deep knowledge of mortgage products and non-conforming credit guidelines.
• Expert level knowledge of credit/underwriting guidelines and credit risk assessment.
• Established track record of developing and maintaining High Net Worth relationships.
• Extensive knowledge of consumer lending laws and regulations.
• Eligibility to register with NMLS as a mortgage loan originator.

Benefits

• Offer health insurance and comprehensive employee benefits.
• Flexible work arrangements available.
• Opportunity for professional development and mentoring.
• Ample opportunity to move about the business for passionate employees.