Principal Product Manager – Enterprise Platform

Role Overview

• Drive Platform Convergence: Audit, consolidate, and elevate our API and tooling surfaces into a unified, best-in-class developer experience. You will be responsible for the 'integrity' of the platform.
• Architect an Agent-Ready Platform: Drive the convergence of disparate tools into a single, high-fidelity surface. You will impose strict semantic standards to ensure our APIs, connectivity options, external O11y offering, CLI, and IAC tooling are well-documented, self-describing and machine-parsable, reducing friction for human developers while enabling reliable interaction for the next generation of AI coding agents.
• Own Technical Debt & Modernization Strategy: Lead the high-stakes navigation of deprecating legacy systems and migrating enterprise customers to modern architecture with zero downtime.
• Product Strategy & Discovery: Meet with business, product, and engineering leaders to map complex problems to business needs. Define technical requirements, prioritize features, and create roadmaps that align with business objectives.
• Product Design: Conceptualize easy-to-use technical interfaces and partner with UX Designers and Engineers from various disciplines to develop high-fidelity experiences. Continuously engage with clients to identify key challenges, prioritize, and build engaging solutions through the UI.
• Cross-Functional Collaboration: Lead cross-functional teams (Engineering, UX, Testing, Sales, Project Management, Legal, Security, etc.) to deliver against the product roadmap.
• Launch and Support: Own launch-related activities, including customer onboarding, integration support, creating implementation guides, and training.
• Performance Analysis: Define and track KPIs and analytics to report product performance, inform decision-making, and guide future roadmap.
• Stakeholder Communication: Communicate new features and roadmaps to various stakeholders and provide updates to management.

Requirements

• 10+ years of experience in software engineer tooling development, product management, or related functions. Must have experience launching new initiatives that involve designing and building APIs, O11y, private networking, enterprise authentication systems, and other software developer-related technologies.
• T-Shaped Technical Mastery: This position requires a broad proficiency across networking, observability, technical protocols, enterprise architecture, and software development. However, you must possess deep, expert-level depth in at least one of these areas.
• Technical Conviction: You have strong, well-founded opinions on software architecture. You are willing to advocate for the right technical decision, even when it is difficult or contrarian, rather than just the easy one.
• Communication Skills: This position involves communicating new ideas to customers, executives, GTM leaders, and implementation teams. Therefore, strong written, verbal, and visual communication skills are required to be successful in this role. This includes writing technical documentation that is ready to be published online and that can be included in technical RFP presentations.
• Experience working on B2B or B2B2C products and directly engaging with customers.
• Mindset: Relentlessly Organized: You bring order to chaos. You treat a product launch with the same meticulous planning as a complex logistical operation.
• Pragmatic Optimism: You view legacy code and technical debt not as a burden, but as a puzzle to be solved. You bring energy and a "can-do" spirit to the most difficult modernization challenges.
• Nice to Have: Domain knowledge in financial products, particularly payment acceptance, financial systems, digital wallets, and money movement rails.
• Experience working with GTM teams to bring new products to market.

Tech Stack

• Ruby on Rails

Benefits

• Flexible work hours and flexible PTO
• Competitive health benefits
• VGS stock options
• 401k plan, with employer matching 4% and immediate vesting (available only for US employees)
• Life & disability insurance
• Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)
• Global parental leave program
• Employee Assistance Program
• Home Internet reimbursement
• New hire home office set-up allowance
• Professional learning reimbursement