Training Program Manager

Role Overview

• Identify customer learning needs to inform and maintain the customer training roadmap.
• Design, build, and deliver training programs including webinars, workshops, onboarding experiences, and conference presentations.
• Develop scalable, high-quality learning assets such as tutorials, guides, examples, templates, and practice activities.
• Partner with revenue teams to understand customer priorities and incorporate them into training materials and learning journeys.
• Serve as a senior Articulate product and e-learning subject matter expert, providing accurate, actionable guidance across the customer lifecycle.
• Develop and deliver white-glove and executive-level VIP training programs tailored to strategic customers.
• Maintain all training content, customer-facing training sites, and program assets to ensure accuracy and consistency.
• Own project schedules for all training initiatives, tracking deliverables, milestones, timelines, and resources.
• Oversee the customer training site and ensure customer-facing content is up-to-date and well organized.
• Lead operational planning for events and workshops, including vendor management, timelines, review cycles, and facilitation readiness.
• Develop and maintain systems and processes for organizing training materials, assets, data, and documentation.
• Manage the internal review process for training materials, ensuring accuracy, alignment, and quality.
• Compile, analyze, and report training assessments and performance metrics to inform future program improvements.
• Represent Articulate as a senior-level product expert by delivering high-impact demonstrations, webinars, white-glove VIP sessions, and customer-facing assets that reflect expert knowledge of Articulate products and the broader e-learning industry.
• Serve as an internal guide and external ambassador on e-learning best practices, product positioning, and workflow optimization.
• Provide enablement support for sales, customer success, and marketing teams to ensure product messaging is accurate and customer-informed.
• Serve as a conduit between customers and internal teams, ensuring customer perspectives inform product, messaging, and training decisions.
• Participate in beta testing of Articulate products; assess customer impact and provide feedback that reflects real-world usage and learning needs.
• Build strong relationships with customers and influential community members to maximize engagement and identify emerging needs.
• Collaborate with marketing, sales, and customer success enablement teams to share insights, refine messaging, and align programs with customer workflows and business outcomes.

Requirements

• Bachelor’s or Master’s degree in education, instructional design, training, or a related field (or equivalent experience).
• Significant experience (5+ years) in instructional design, customer education, or training program development.
• Demonstrated ability to design and deliver engaging, effective training content for diverse audiences.
• Strong facilitation and public speaking skills; able to confidently present to individuals, large groups, and executive stakeholders.
• Strategic thinker with the ability to identify organizational needs and design solutions that align with business goals.
• Excellent collaborator; able to work cross-functionally and build strong relationships internally and externally.
• Exceptional written and verbal communication skills, including the ability to craft clear narratives and build trust quickly.
• Highly organized, with strong project management skills and the ability to manage multiple complex initiatives with minimal supervision.
• High degree of comfort with technology; expert depth of knowledge in Rise and Storyline, e-learning tools and modern learning workflows preferred.
• Positive attitude, growth mindset, high empathy, and a team-first approach.
• Ability to travel

Benefits

• Articulate also offers a robust suite of benefits, check out the website for a full list.