Responsible for the technical support and service of Medtronic Hugo systems at customer sites
Involves installing, repairing, maintaining, and troubleshooting these devices
Providing training to healthcare professionals
Gathering feedback on product performance and communicating with various internal and external teams
Installs, operates, maintains, repairs and modifies equipment
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Analyzes and evaluates products and related performance.
Troubleshoots and diagnoses malfunctions to eliminate problems in minimum time.

Minimum of 2 years of clinical field service, technical internship or clinical customer support experience for Level II
Minimum of 4 years for Level III
Minimum of 8 years for Level IV
Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries)
Relevant experience in clinical field service or clinical customer support experience
Experience with robotics or motion control
Previous experience as Technician/Field Services within medical device industry
Ability to troubleshoot with technical skills, creativity and high discipline
Familiarity with most used test equipment
Ability to read and understand schematics and engineering drawings
Excellent analytical and communication skills.

Field Service Engineer, 2+ years

Key skills