Management of Repair Purchase Orders from a varied range of Commercial and/or Military Airline customers
Focus on external and internal customer support
Action daily queue management such as inductions, quoting, turn-time mitigations, customer status reports, assist with on time delivery metrics and objectives, etc.
Participate, engage, and support customer meetings – virtually and/or in-person
Build and maintain customer trust and relations

Typically requires a University Degree and less than 2 years prior relevant experience
Previous experience in customer service role, with a proven ability to handle inquiries efficiently and professionally.
Experience with SAP or similar enterprise resource planning (ERP) systems.
Microsoft Office Suite experience, including Word, Excel, and PowerPoint.

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program

Customer Service Analyst

Key skills