Program Manager, Resilience

Role Overview

• Support a portfolio of initiatives spanning business continuity, disaster recovery, crisis and incident management, and technology resilience across multiple lines of business.
• Aggregate, analyze, and report resilience KPIs; develop executive dashboards; identify trends and gaps; and provide data-driven recommendations.
• Develop and manage project plans aligned to initiative scope and resources; track timelines, dependencies, risks, and deliverables.
• Lead corrective action tracking and ensure lessons learned are systematically incorporated into program enhancements.
• Support prioritization and resource allocation across initiatives while coordinating cross-functional workstreams.
• Partner with business units, operational teams, and sponsors; provide clear, timely status communications; and deliver executive presentations.
• Identify, assess, and resolve risks, issues, and roadblocks through proactive problem-solving and communication.
• Establish and maintain governance structures (steering committees, working groups, and stakeholder forums).
• Manage external vendors and resilience-related tools and platforms.

Requirements

• 7+ years managing medium to large, enterprise-scale programs in resilience, business continuity, disaster recovery, or crisis management.
• Strong background in program management, process improvement, metrics frameworks, and performance management.
• Expertise applying Agile, Scrum, Waterfall, or hybrid methodologies based on initiative needs.
• Proven ability to aggregate multi-source data, develop KPIs, build executive dashboards, and translate insights into action.
• Deep knowledge of BC/DR, crisis management, and industry frameworks (e.g., ISO 22301, NIMS).
• Experience driving organizational change and adoption.
• Ability to influence across organizations with exceptional written and verbal communication skills.
• Highly organized, detail-oriented, and capable of managing multiple concurrent initiatives.
• Experience with ServiceNow, Jira, Confluence, BC management platforms, and familiarity with cloud-native environments.
• Bachelor’s degree in a related field or equivalent practical experience.
• Willingness to support resilience activities during crisis events, including nights and weekends when required.
• Relevant certifications such as PMP, PgMP, CBCP, or MBCI.
• Master’s degree in a related discipline (preferred).
• Advanced proficiency with analytics and visualization tools (Tableau, Power BI, Snowflake) (preferred).
• Lean, Six Sigma, or operational excellence certifications (preferred).
• Change management certifications (Prosci, CCMP) (preferred).
• Experience with resilience maturity models, regulatory frameworks, or executive-level crisis response (preferred).
• Background spanning both technology and business resilience (preferred).
• Experience leading or mentoring program management teams (preferred).

Tech Stack

• Cloud
• PMP
• ServiceNow
• Tableau

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe