Professional Services Manager – External Trainers

Role Overview

• Provide ongoing support and guidance to training contractors and affiliate trainers.
• Observe and evaluate contractors and affiliate trainers, as appropriate, to ensure high-quality delivery of Teachstone services.
• Develop and implement cross-training plans across contractors and utilize Specialists expertise when possible to support Affiliate professional development.
• Maintain internal and external selection, training, and development of a talented, diverse, and mission-driven contractor team.
• Coordinate with Marketing, Impact, Revenue, Product, and Content teams to ensure optimal utilization of CLASS Specialists and contractors in services and programs.
• Provide vision, leadership, and direction to contractors and affiliate trainers to ensure Teachstone standards are supported and achieved.
• Effectively manage work procedures, processes, and related logistics that best support Teachstone standards and strategic directives.
• Use data and training evaluations to drive continuous improvement of Teachstone services and affiliate program quality.
• Maintain and build in-depth knowledge of Teachstone’s line of products and services.
• Achieve and maintain reliability for all CLASS age levels assigned.
• Assist in development and maintenance of annual training budget.
• Define and monitor onboarding processes and procedures for contractors and affiliate trainers.
• Recommend improvements to Teachstone services and affiliate program operations to enhance processes and quality.
• Coordinate with other Professional Services Managers to assign internal request work to CLASS Specialists and contractors, as appropriate.
• Embrace and demonstrate Teachstone’s Mission and Values both internally and externally with clients.
• Work closely with Professional Services Managers and other department managers to support service delivery and affiliate program success.
• Deliver Teachstone training programs and services up to two times per month.
• Other duties as needed to support Teachstone as the organization matures.

Requirements

• Master’s degree in Early Childhood Education or related field—or equivalent experience, with 3–5 years in a service delivery leadership role.
• Demonstrated proficiency using the CLASS® measure to observe and code classrooms and in leading CLASS® training programs.
• Prior experience delivering, leading, and evaluating training, data quality, and/or professional development programs.
• Exemplary organization, written, and interpersonal communication skills.
• Exceptional customer service and public relations skills.
• Excellent problem-solving and analytical skills, along with a strong detail orientation and a commitment to quality.
• Exceptional time management, adept at prioritizing competing demands and adapting quickly to evolving expectations.
• Adept use of technology, including Microsoft Office Suite, Google applications, and video/multimedia presentation tools.
• Experience and comfort working in a remote, high-growth organization and developing policies and procedures that ensure success in a rapidly changing environment.
• Willingness to train and/or travel as needed.
• CLASS Train-the-Trainer Certification (preferred)
• Experience in contract administration (preferred)

Benefits

• Comprehensive benefits: Medical/dental, 401(k), PTO, insurance, development opportunities. Details provided at offer. Eligibility depends on your role and employment status.
• Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually.