Identify, recruit, and onboard new partners based on Palmetto LightReach business objectives.
Serve as the primary point of contact for assigned contractor partners across residential home services trades.
Lead on-site and virtual trainings for sales reps on how to position, present, and close the LightReach program in the home.
Collaborate with Sales and General Managers to drive alignment and adoption at the leadership level.
Support sales teams through ride-alongs, objection handling, and in-home pitch coaching.
Monitor LightReach activity, adoption rates, and engagement metrics; proactively address friction points.
Partner with internal teams to refine tools, resources, and partner support processes.
Gather field-level feedback to inform platform improvements and partner enablement content.
Ensure a high level of professionalism and partner satisfaction across every touchpoint.

3–5 years of experience in residential in-home sales (HVAC, plumbing, electrical, generators, roofing, or similar)
2–4 years in a partner-facing or field enablement role (Sales Trainer, Territory Manager, Manufacturer Rep, etc.)
Demonstrated ability to train and coach salespeople in person and virtually
Experience working with or for contractor businesses in the home services industry
Strong presentation, relationship-building, and problem-solving skills
Willingness to travel up to 75% regionally/nationally
HVAC Experience is required

Channel Account Manager, HVAC

Key skills