Customer Service Representative

Role Overview

• Telephone and face to face contact with customers providing recommendations, price/job quoting, and entering sales orders
• Assist with maintaining showroom display of products while keeping track of inventory and replenishing stock as needed
• Track open sales orders and process tickets to the CMC billing department while maintaining cash drawer and processing cash reports
• Attend sales meetings, training and activities; to include performing additional duties as needed
• Prepare sales orders, detailed quotes, and assist with weekly sales reports while maintaining an expense account/cash drawer
• Effectively communicate detailed information on products and services provided to both established and potential customers
• Provide detailed product quotes for construction projects
• Performs rebar material takeoffs
• Understands the scope of work and accurately communicates the information to sales

Requirements

• Minimum 3 years sales experience preferred with knowledge of construction related products a plus
• Proficient level of computer skills; MS Word, Excel, Outlook and Internet Explorer/Chrome
• Decision making abilities with excellent customer service in verbal and written communication
• Able to multi-task in a fast-paced team environment with shifting priorities while staying organized and detailed oriented
• Bilingual verbal and written communication in English-Spanish preferred
• Must be able to use personal vehicle for occasional deliveries
• 1 or more years of sales experience required; with previous knowledge in Construction industry a plus

Benefits

• Day 1 Benefits Coverage with low cost Medical, Vision, Dental
• Day 1 Paid-time Off and Vacation
• 4.5% Company Match 401(k) plan
• $500 Annual Company-paid Lifestyle Benefit
• Competitive Compensation and Bonuses
• Company-paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Training and Advancement Opportunities